Store Policies

General Refund Policy

We strive to create gifts you'll love gifting! We want you to be happy with your order. Please reach out immediately through our contact page if for any reason, one of our items did not meet your expectations and we will do our best to make it right.

Refunds for returns will be processed as soon as we receive the item in its original condition and packaging. 

Personalized Gifts Refund Policy

Due to the unique nature of personalized gifts, we are unable to offer refunds or exchanges on items that have been customized specifically for you. This includes any engravings, prints, or other personalizations. We encourage you to double-check all spelling, dates, and shipping details before placing your order to ensure accuracy. 

If your personalized gift arrives damaged or defective, or if we have made an error in the personalization please contact our customer support team within 5 days of receiving your order. We will gladly make it right!