Shipping policy
At Art Haven Collective, we understand the importance of timely and reliable shipping when it comes to delivering your personalized and custom gifts. Our shipping policy is designed to ensure a smooth and efficient delivery process for all our customers.
Order Processing Time:
Once your order is placed, our team works diligently to process and prepare your gift for shipment. Please allow 3-8 business days for order processing before your package is shipped.
Shipping Methods:
We offer a variety of shipping methods to cater to your specific needs:
- USA Shipping: Our standard shipping option ensures your package will be delivered within 5-7 business days.
- International Shipping: We provide international shipping options for our customers outside of the United States. Please note that international shipping may take longer depending on the destination. Please see your item's estimated delivery date at checkout.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. The exact shipping cost will be displayed at checkout before you complete your purchase.
Tracking Your Order:
Once your package is shipped, you will receive a confirmation email with a tracking number. This allows you to easily track the progress of your delivery and estimate the expected delivery date.
Shipping Restrictions:
While we strive to provide shipping services to as many locations as possible, there may be certain restrictions due to customs regulations or other factors. If we are unable to ship to your desired location, we will notify you as soon as possible and provide alternative options if available.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Undeliverable Packages:
Your order is shipped to the exact address provided at checkout. We are not responsible for undeliverable, returned packages, or packages sent to the wrong address due to incorrect address information provided at the time of purchase. Please ensure all shipping information is correct before checkout.
Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your gift arrives in perfect condition and on time.